Terms of Use
What terms apply when I play at Nanaimo Casino?
1.1 These Terms of Use describe the agreement between you and Nanaimo Casino. You accept them as soon as you register, sign in or stake money with us.
1.2 If any part of these terms does not work for you, please do not use our site.
1.3 These terms sit alongside our other pages: Bonus Terms, Your Privacy, Cookie Policy, Responsible Gaming, Account Verification and Age Verification. Each one covers its own topic in more detail.
Who holds the rights to the games, logos and site content?
2.1 We own the Nanaimo Casino name and logo, plus the site design, text and graphics, or we use them under licence from our partners.
2.2 Each game remains owned by the studio that created it.
2.3 Our site is for personal play only. Copying, selling, scraping, framing or reusing any of our content requires our written permission first.
How do our games work, and what happens if one fails?
3.1 Every game comes with rules and a paytable in its info screen. Please read them before you play. Those rules decide how that game pays.
3.2 Every result in our digital slots and table games is decided by a random number generator (RNG). Each spin, deal and roll is independent and is not linked to any earlier outcome.
3.3 Our live dealer tables are broadcast from a studio staffed by real dealers. The studio system records the result of each round, and that recorded result stands.
3.4 If a fault hits a game, server or connection, any plays and payouts affected by it are void. Where we can, we put the stake from a voided round back in your balance.
3.5 If a round is cut off, our game history shows its last saved state, and we use that record to settle it.
Will these terms ever change?
4.1 We update these terms when needed, for example when the law changes or when our games or services change.
4.2 Each time these terms are updated, we post the new text here with a fresh date. If the changes are important, you'll also get an email from us.
4.3 If you keep playing once a change takes effect, you agree to the updated terms. Rather not continue? Stop playing and email us to request that we close your account.
Who can play at Nanaimo Casino?
5.1 The minimum age to play is 19.
5.2 To play, you must be in Canada, somewhere online casino play is legal.
5.3 You can play with us if local law in your area permits it. We also follow Canadian rules covering age checks, identity checks and money laundering.
5.4 Before your first deposit, we carry out KYC and geolocation checks. The Account Verification and Age Verification pages explain what each check covers.
5.5 You can't play during a self-exclusion or cooling-off period, and you can't use another person's money to play.
Which law applies to these terms?
6.1 These terms follow the law of Canada and, where it applies, the law of British Columbia, our home province.
6.2 This does not remove any protection that consumer law in your home province gives you.
How do I deposit and withdraw?
7.1 Every account uses Canadian dollars (CAD).
7.2 These deposit methods are available:
- Interac e-Transfer
- Visa
- Online Banking / Trustly
- Paysafecard
- MuchBetter
- Payz (ecoPayz)
- Prepaid / gift card
- AstroPay
7.3 The minimum deposit is C$10.
7.4 Withdrawals are available by Interac e-Transfer, Visa, MuchBetter or Payz (ecoPayz). You can take out at least C$100 (Interac/eCheck) and up to C$25,000 per day.
7.5 For most payment methods, withdrawals arrive in 1 to 4 hours. A bank wire can take up to 12 hours.
7.6 Nanaimo Casino charges nothing for deposits or withdrawals. Your bank or card issuer may apply its own fees, which it alone decides.
7.7 After verification, withdrawals go only to a payment method registered in your name.
7.8 We are not a bank, so balances do not earn interest.
How do I sign up, and can I have more than one account?
8.1 Each person gets one account with us.
8.2 Give us true details when you sign up, and update them if they change.
8.3 Keep your password private. Never share it, and never allow another person to use your account.
8.4 If we spot a second account, we shut down the extra one and may cancel any bonus winnings on it.
How can I raise a complaint?
9.1 Email us at mail@nanaimocasino.app. Let us know your username, the time of the problem and a quick description of what went wrong.
9.2 We'll check the matter and send our decision by email, explaining why we made it.
9.3 If our answer does not settle things, reply to the same email. A senior member of our team then takes a fresh look.
How far does our liability go?
10.1 We offer our site as it is. We cannot promise it will always be online or free of errors.
10.2 We are not liable for any loss caused by issues with your device or internet connection, or by outages we cannot control.
10.3 Our full liability for a single claim never exceeds the account funds linked to that claim.
10.4 These limits apply only to the extent the law permits. We never limit our liability for fraud, or in cases where the law forbids it.
Where do I find the rules for bonuses?
11.1 All promotions, the welcome offer and Nanaimo Rewards included, are governed by our Bonus Terms page.
11.2 If this page and the Bonus Terms disagree on a bonus point, the Bonus Terms decide.
What is not allowed?
12.1 Please do not:
- use bots, scripts or other programs to place bets for you
- team up with other players to fix or share out results
- use stolen cards or money that is not yours
- try to launder money through your account
- exploit a game fault or a pricing error
- open extra accounts
- mask your real location using a VPN or any tool like it
- abuse or threaten our team
12.2 If we detect activity like this, we may cancel any connected winnings and shut the account. Where the law says we must, we may also report it to the authorities.
How can I reach Nanaimo Casino?
13.1 Our support team can be reached only by email, at mail@nanaimocasino.app.
13.2 Please email us from the address linked to your account. This helps us locate it more quickly.