Help Centre
Gaming should always feel fun. Our tools let you set limits, take a quick break or step back for a while. The Responsible Gambling Council, Gambling Therapy and ConnexOntario also offer free help.
How quickly will my withdrawal arrive?
Most withdrawals hit your account in 1 to 4 hours, while a bank wire can take up to 12 hours. The smallest withdrawal for Interac and eCheck is C$100.
How do you keep my account safe?
We check your ID and location ahead of your first deposit. Choose a strong password and never share your login details.
Can I email your support team?
Yes. Email mail@nanaimocasino.app, include your username and your question, and we'll answer by email.
How does Nanaimo Rewards work?
You collect points on each real money bet, and there's no cap. Points lift you through levels that unlock free spins, prize wheel spins and cash. The top VIP level is invite only.
Who provides the live dealer games?
Evolution and Pragmatic Play Live power our live dealer games.
Can I play on mobile?
Yes. Use any mobile browser, or get our iOS app or our Android app from Google Play.
Which documents are needed, and when?
Ahead of your first deposit, we ask for photo ID and proof of address. We may need more documents before you withdraw.
How do you keep games fair?
Our games come from established studios like NetEnt, Play'n GO and Evolution. Their random number generators are checked by independent testing labs.
Your limits
- Set limits on deposits, bets and stakes
- Time alerts and session reminders as you play
- Cooling-off breaks from 24 hours to 6 weeks
- Self-exclude or close your account
- A short quiz that checks your playing habits
- We check ID and location before every deposit
- Lower limits apply at once, higher ones after 24 hours