Your Privacy

What personal details do you gather about me?

1.1 When you sign up and play, we collect:

your identity details: full name, date of birth, email address, home address and phone number
documents you send us to prove your identity, your age and your address
payment details, such as the method you use and your transaction history
your play history, bets, wins, limits and bonus use
technical information, including your IP address and the type of device and browser you are using
your location, through geolocation checks
the emails you send to our team

Who do you share it with?

2.1 We share with each partner only the data needed for its role:

payment providers, who process your deposits and withdrawals
verification and geolocation providers, who confirm how old you are, who you are and where you're located
game studios, to run your games and settle rounds
hosting, IT and email partners who keep our site running
public authorities, when we are legally required to

2.2 We never sell your data.

Which choices do I have over my personal data?

3.1 Here is what you can ask us to do:

show you the personal data we keep on file about you
fix any details that are incorrect or outdated
erase your data, unless the law says we must keep it
no longer use your data for a purpose you object to, like marketing

3.2 Email your request to mail@nanaimocasino.app. We may need to confirm who you are before we handle it.

What about players under 19?

4.1 Only adults may use our site, and the minimum age is 19.

4.2 If we discover that an account belongs to someone under 19, we shut it down and erase its data, apart from what we must legally keep. Our Age Verification page has more details.

What do you do to protect my data?

5.1 We use encrypted connections, secure storage and strict access controls.

5.2 Your data is only visible to staff whose job requires it.

5.3 We store passwords in a protected form, so no one on our team can read them.

Will this page change?

6.1 We update this page when new laws or changes to our services require it. The current version is always posted here, dated at the top.

6.2 If the changes are bigger, you also get an email from us.

For how long do you hold on to my data?

7.1 We store your data for as long as your account stays open.

7.2 When your account is closed, we keep some records for as long as Canadian tax and anti-money laundering laws require.

7.3 When the data is no longer needed, we erase it or anonymize it.

Does my data leave Canada?

8.1 Certain partners keep or process data outside Canada.

8.2 Our contracts require them to keep it as safe as we do in Canada.

8.3 While data is abroad, the laws of that country may allow local authorities to access it.

Does the site use cookies?

9.1 Yes. Every cookie we use is listed in our Cookie Policy, along with steps to manage them.

Why do you use my data?

10.1 Here is what we use it for:

set up and manage your account
check your age, identity and location ahead of your first deposit
handle payments in CAD
keep games fair and stop fraud and money laundering
run responsible gaming tools, such as limits, reality checks, breaks and self-exclusion
answer your emails
share promotions with you, if you agreed to get them

What choices do I have about marketing?

11.1 You receive offers from us only after opting in, either when signing up or through your account settings.

11.2 You can unsubscribe from any promo email using the option at its foot. Offers can also be turned off in your settings, or just email us.

11.3 Taking a break or self-excluded? We send you no marketing at all.

On what basis do you use my data?

12.1 We follow Canadian privacy law. Our legal grounds are:

your consent, for instance for promo emails and the cookies you agree to
the contract between us, so we can manage your account
legal duties, including age and identity checks plus anti-money laundering controls
reasonable business needs, such as security and fraud prevention

Who do I write to with a privacy question?

13.1 Email mail@nanaimocasino.app. Support is available by email only.

13.2 Please write to us using the email address linked to your account, so we can locate your records quickly.